My name's Paul Thomas. 20 years ago I started as a staff trainer for a restaurant in Nottingham, where I learned that people don't develop from being talked at, they develop when someone shows them, supports them, and gives them space to figure it out.

Since then, I've worked across Europe (Spain, Poland, Hungary, Germany) with organizations navigating growth and change. Over the years one thing I’ve seen again and again is that when things didn't work, it was rarely the people. It was the systems around them. My job became helping organizations redesign those systems so people could actually succeed.

Today, I'm based in Sheffield with my wife, running The Human Co. I work with businesses navigating AI adoption, not the technology side, but the human side. Because AI rollouts fail for human reasons: unclear expectations, mismatched workflows, managers who don't know how to lead through it, and people who aren't sure they're allowed to try.

I help organizations get that part right. Not through jargon or overcomplicated frameworks, but by understanding what's actually getting in people's way and removing it.

I also write The Human Stack, a newsletter read by more than 5000 every week. It’s about people, leadership, and what actually helps people succeed when technology changes how work gets done.