FAQs

1. What does “lifetime” access mean?

Lifetime access means you’ll keep receiving all paid newsletter editions, member resources, and community benefits for as long as The Human Co. operates.
If we ever close or change services, we’ll make reasonable efforts to give you continued access to existing materials for at least 12 months.
It refers to the lifetime of The Human Co., not your personal lifetime.

2. How do I cancel my subscription?

You can cancel your monthly or annual membership anytime:

  • Log in to your account and select “Cancel Subscription”.

  • Or email [Insert Email Address] and we’ll process it for you.

Your access will continue until the end of your current billing period. No partial refunds are given for unused time.

3. Can I get a refund?

  • Monthly/Annual memberships – You can cancel anytime, but we don’t offer refunds for the current billing period.

  • Lifetime membership – All sales are final. No refunds are given unless required by law.
    If you think you’ve been charged by mistake, email [Insert Email Address] within 14 days.

4. How do I make a complaint?

We take complaints seriously.
Email [Insert Email Address] with:

  • Your name

  • Details of your complaint

  • Any supporting info (e.g. screenshots, payment details)
    We’ll respond within 5 working days and aim to resolve most issues within 14 days.

5. How is my personal data handled?

We respect your privacy. We never sell your data and only share it with trusted service providers who help us deliver our services.
See our full [Privacy Policy] for details.

6. How do I access members-only content?

Once you join as a paid member:

  • You’ll get a welcome email with instructions.

  • You can log in to [Insert Member Portal URL] any time to access resources, tools, and community features.

7. Can I share my membership with someone else?

No — your membership is for your personal use only. Sharing your login or resources with others is against our terms and may result in your account being closed.

8. What if The Human Co. closes down?

If we close, we’ll aim to keep your access to the materials you’ve paid for available for at least 12 months after closure. We’ll give you advance notice so you can download anything you need.